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Privacy Policy
Effective Date: January 1, 2026
Coupa Software Inc. and its affiliates ("Coupa," "we," "us," or "our") are committed to protecting the privacy of your enterprise data. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of the CoupaPro platform and services.
1. Information We Collect
A. Information You Provide to Us
- Account Information: When you sign up for a CoupaPro account, we require certain information such as your name, corporate email address, and company details.
- Identity Verification Data: To comply with global Anti-Money Laundering (AML) and Know Your Business (KYB) regulations, we collect corporate formation documents, executive identification, and beneficial ownership information.
- Financial Information: Bank account details, wallet addresses, and treasury configurations required to facilitate procurement and settlement.
B. Information Automatically Collected
- Usage Data: We log your interactions with the platform, including IP addresses, browser types, operating systems, and timestamp data for auditing and security purposes.
- Blockchain Data: As part of our service, we monitor and index public blockchain networks. While blockchain data is inherently public, we securely map wallet addresses to your corporate identity internally to provide analytics; this mapping is strictly confidential.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve the CoupaPro platform.
- To process and reconcile financial transactions and smart contracts.
- To perform fraud detection, security monitoring, and regulatory compliance checks.
- To generate anonymized, aggregated benchmarking insights (e.g., "Coupa Community Spend Insights"). Your specific corporate data is never exposed in these aggregated metrics.
3. Data Sharing and Disclosure
We do not sell your data. We may share your information only in the following scenarios:
- With Service Providers: We share data with trusted third-party providers (e.g., AWS, identity verification APIs) strictly under confidentiality agreements.
- For Legal Reasons: We will disclose data if required by valid legal process, subpoena, or government request in applicable jurisdictions.
- On-Chain Transactions: By nature, blockchain transactions broadcast metadata (such as public wallet addresses and transaction amounts) to public ledgers. CoupaPro utilizes privacy-preserving technologies where possible, but users must understand the public nature of layer-1 blockchains.
4. Data Security & Retention
CoupaPro utilizes military-grade encryption (AES-256) for data at rest and TLS 1.3 for data in transit. We retain your corporate data for the duration of your active contract and for a period thereafter as mandated by financial compliance regulations (typically 7 years).
5. Your Rights (GDPR & CCPA)
Depending on your jurisdiction, you have the right to access, correct, or delete your personal data. You may also request a structured export of your data. To exercise these rights, contact our Data Protection Officer at privacy@coupa.com.
6. Changes to this Policy
We may update this policy periodically. Material changes will be communicated via email to platform administrators 30 days prior to taking effect.
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